Vibe Inc

1. You can do this by following the steps in this help article - <a href="https://help.vibe.us/en/articles/15053735-how-to-reboot-your-vibe-dot">https://help.vibe.us/en/articles/15053735-how-to-reboot-your-vibe-dot</a>
2. Or by using the web tool at <a href="https://rebootyourdot.vercel.app/" rel="nofollow noopener noreferrer" target="_blank">https://rebootyourdot.vercel.app/</a> , to use the web tool:
   - Connect the Vibe Dot to a PC or Mac using a USB-C cable.
   - Open the tool in Chrome or Edge.
   - Select the connected Vibe Dot, and click restart.

Once the Vibe Dot reconnects to the Vibe AI app, you should be prompted to perform an OTA firmware update. If you do not see a forced upgrade prompt, manually update the firmware by following this article - <a href="https://help.vibe.us/en/articles/15053603-how-to-update-vibe-dot-s-firmware">https://help.vibe.us/en/articles/15053603-how-to-update-vibe-dot-s-firmware</a>

After the Vibe Dot is updated to version 0.0.0.38, the connectivity issue should be resolved.

1. Reboot the Vibe Dot: 
   1. You can do this by following the steps in this help article - <a href="https://help.vibe.us/en/articles/15053735-how-to-reboot-your-vibe-dot">https://help.vibe.us/en/articles/15053735-how-to-reboot-your-vibe-dot</a>
   2. Or by using the web tool at <a href="https://rebootyourdot.vercel.app/" rel="nofollow noopener noreferrer" target="_blank">https://rebootyourdot.vercel.app/</a> , to use the web tool:
      - Connect the Vibe Dot to a PC or Mac using a USB-C cable.
      - Open the tool in Chrome or Edge.
      - Select the connected Vibe Dot, and click restart.
2. Once the Vibe Dot reconnects to the Vibe AI app, you should be prompted to perform an OTA firmware update. If you do not see a forced upgrade prompt, manually update the firmware by following this article - <a href="https://help.vibe.us/en/articles/15053603-how-to-update-vibe-dot-s-firmware">https://help.vibe.us/en/articles/15053603-how-to-update-vibe-dot-s-firmware</a>
3. After the Vibe Dot is updated to version 0.0.0.38, the connectivity issue should be resolved.

___________________________________________________________

Send email to our <a href="mailto:support@vibe.us" rel="nofollow noopener noreferrer" target="_blank">Support Team</a> or <a href="https://share.hsforms.com/1JLl42yyeQc6vKyREGAfuWw3e5cj" rel="nofollow noopener noreferrer" target="_blank">Submit a Support Ticket</a>.

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How to fix Vibe Dot connectivity issues

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